Billing policy
Refund & Cancellation
Subscription terms
The draft BenchReels Starter plan costs USD $19 per month and automatically renews each month until cancelled. Applicable taxes may be added at checkout. The final subscriber portal must provide an in-product cancellation action, not an email-only process.
How to cancel
Cancel from the billing or subscription controls in your BenchReels account. Cancellation stops future renewal charges and takes effect at the end of the current paid billing period. You can continue using the service until that period ends unless a serious safety or terms violation requires earlier suspension.
If the in-product cancellation control is unavailable, email support@benchreels.com from the account email and include the account identifier. This email fallback does not replace the required in-product cancellation flow.
First-time subscriber refund
A first-time subscriber may request a full refund of the initial subscription charge within seven calendar days of that charge. Submit the request before a renewal and include the account email, transaction identifier, and reason. This draft policy does not attach a usage threshold; any final threshold must be clearly displayed before purchase.
Billing errors and service failures
- Duplicate or incorrect charges will be investigated and refunded when confirmed.
- A verified, continuous service outage of more than 72 hours caused by BenchReels may qualify for a pro-rated refund or equivalent service credit.
- Refunds required by applicable consumer law will be honored even if they fall outside these examples.
Renewals and non-refundable amounts
Renewal charges are generally non-refundable after the new billing period begins, except for a confirmed billing error, qualifying service failure, or rights provided by law. Unused time following a voluntary cancellation is not automatically refunded. Nothing in this policy removes mandatory rights available in the customer's jurisdiction.
How refunds are processed
We aim to acknowledge complete refund requests within two business days. Approved refunds are sent back through the original payment channel where possible. Bank or card-issuer processing time can take additional business days. Waffo Pancake is the intended payment processor; BenchReels does not store full card numbers.
Billing contact
Billing and cancellation questions: support@benchreels.com. Include the account email and transaction identifier. Do not send a full card number, one-time passcode, password, or other authentication secret.