Legal
Privacy Policy
1. Data controller and scope
This Privacy Policy explains how BenchReels handles personal information when you use the website and AI-assisted video benchmark service. The service is intended for users aged 18 and over. The legal entity responsible for the data must be identified here before launch. Privacy questions may be sent to support@benchreels.com.
2. Information we collect
Information you provide
- Account details such as name, email address, and authentication data.
- Text inputs, including video URLs, niche descriptions, product briefs, and follow-up instructions.
- Saved reports, preferences, support messages, and feedback.
- Payment status and transaction information received from the payment processor. Full card numbers are not stored by BenchReels.
Information collected automatically
- Device, browser, IP address, time zone, request timestamps, security events, and diagnostic logs.
- Pages viewed, features used, session duration, and error events.
- Public video metadata discovered for a request, such as public titles, descriptions, creator follower counts, view counts, posting dates, and public URLs.
- AI-assisted analysis and explanation records needed to deliver, secure, or troubleshoot the service.
The current marketing site does not include third-party analytics or session-replay software. If analytics is added, this policy will be updated before activation to identify the provider, data collected, cookies used, and opt-out method.
3. How we use information
| Purpose | Legal basis |
|---|---|
| Create accounts and provide requested reports | Contract performance |
| Process billing and maintain payment records | Contract and legal obligation |
| Screen inputs and outputs for safety and abuse | Legitimate interests and legal obligation |
| Provide support and respond to rights requests | Contract and legal obligation |
| Secure, debug, and improve the service | Legitimate interests |
| Send service notices | Contract, legitimate interests, or legal obligation |
| Send optional marketing | Consent where required |
4. How we share information
We do not sell your personal information. We may share limited information with:
- Waffo Pancake, which is intended to provide PCI-DSS-compliant payment processing. Card data is processed by Waffo Pancake and is not stored on BenchReels servers.
- AI service providers used to classify, rank, and explain video candidates. The production provider and model list must be named before live AI processing.
- Cloud hosting, storage, security, email, and support providers that process data on our instructions.
- Public video platforms and approved data sources when needed to retrieve publicly available video information under their terms.
- Authorities or other parties when required by law, necessary to protect rights and safety, or part of a protected business transaction with appropriate notice.
5. Cookies and similar technologies
The service may use strictly necessary cookies for authentication, security, and core functionality. Optional analytics or marketing technologies will not be enabled until disclosed and, where required, consented to. Browser controls may block optional cookies, but may not disable technologies required to secure an authenticated session.
6. Data security
We intend to use HTTPS/TLS in transit, access controls, secret management, logging, and provider security controls appropriate to the data. No method is perfectly secure. If a qualifying security incident occurs, we will notify affected people and authorities as required by applicable law. Never submit passwords, private keys, or confidential material through unrelated public links.
7. Data retention
Exact retention periods are still being determined. Before live processing, this table must state approved periods based on operational need and legal requirements.
| Data | Retention status |
|---|---|
| Account data | Pending final legal and product review |
| Submitted inputs and generated reports | Pending final product retention setting |
| Payment and tax records | Pending jurisdiction-specific finance review |
| Support records | Pending support policy approval |
| Security and diagnostic logs | Pending security retention approval |
8. Your data rights
Depending on your location, you may have rights to be informed, access your data, correct it, delete it, restrict or object to processing, receive a portable copy, or withdraw consent. Send requests to support@benchreels.com. We may need to verify identity and may retain information where law permits or requires. You may also complain to your local data protection authority.
9. International transfers
Service providers may process information in countries other than yours. Before live processing, BenchReels must identify the relevant regions and apply appropriate safeguards such as data-processing agreements, standard contractual clauses, or other lawful transfer mechanisms.
10. Children's privacy
BenchReels is not intended for anyone under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so an appropriate review and deletion can be performed.
11. Changes and contact
Material changes will be posted with a new effective date and, where required, communicated by email or in-product notice. Questions or requests: support@benchreels.com.